Privacy Policy — How Betwinner Handles Your Data

This privacy policy explains how Betwinner collects, uses, and protects user data. Prevailer B.V. operates the platform under a Curacao Gaming Authority license. By using the website, you agree to the practices described in this document. Therefore, we recommend reading every section carefully before registering an account.

Introduction

Betwinner respects the privacy of every user on the platform. This policy applies to all services, including the website, mobile apps, and customer support channels. Moreover, it covers data collected through both automated and manual processes. The document was last updated on March 18, 2026. We encourage users to review it periodically for any changes.

Data We Collect

Betwinner gathers several categories of information to operate the platform securely. Each type of data serves a specific purpose related to account management or legal compliance. The sections below describe these categories in detail.

Personal Data

During registration, users provide their full name, date of birth, and residential address. Additionally, the platform collects email addresses and phone numbers for communication. This information helps verify user identity and comply with KYC regulations. As a result, only verified individuals gain full access to platform features.

Financial Data

Betwinner processes payment details when users make deposits or request withdrawals. This includes credit card numbers, e-wallet identifiers, and bank account information. Furthermore, the platform records transaction histories for auditing purposes. All financial data receives the highest level of encryption and protection.

Technical Data

The platform automatically collects technical information from user devices. For instance, this includes IP addresses, browser types, operating systems, and device identifiers. Moreover, session logs track login times and page interactions. This data helps improve platform performance and detect suspicious activity.

How We Use Your Data

Betwinner uses collected data for several clearly defined purposes. These include account creation, identity verification, and transaction processing. In addition, the data supports customer service operations and platform improvements. The platform also uses anonymized data for statistical analysis. Consequently, individual users cannot be identified from aggregated reports.

Legal Basis for Processing

Data processing at Betwinner relies on several legal grounds. First, contractual necessity covers data needed to provide platform services. Second, legal obligations require certain data collection under gambling regulations. Furthermore, legitimate business interests justify analytics and fraud prevention activities. Users may also provide explicit consent for specific processing purposes, such as marketing.

Data Sharing and Third Parties

Betwinner does not sell personal data to any third party. However, the platform shares information with specific partners when necessary. For example, payment processors receive financial data to complete transactions. Similarly, regulatory authorities may request data during compliance audits. In all cases, third parties must meet strict data protection standards.

Cookies and Tracking Technologies

The website uses cookies to enhance user experience and gather analytics data. Essential cookies enable core functions like login and navigation. Moreover, analytics cookies help the team understand how visitors use the platform. Users can manage cookie preferences through browser settings at any time. For full details, please refer to the dedicated Cookie Policy page.

Data Security Measures

Betwinner employs SSL encryption for all data transfers between users and servers. The platform stores sensitive information in encrypted databases with restricted access. In addition, regular security audits identify and address potential vulnerabilities. Multi-factor authentication adds another layer of protection for user accounts. Therefore, unauthorized access to personal data remains extremely unlikely.

Data Retention

The platform retains personal data for as long as an account remains active. After account closure, Betwinner keeps certain records for a minimum of five years. This retention period fulfills legal and regulatory requirements under gambling laws. Subsequently, the platform deletes or anonymizes data that is no longer necessary. Users can request information about their data retention timeline at any time.

Your Rights

Users have several rights regarding their personal data held by Betwinner. These rights apply to all registered users regardless of their location. Specifically, you may exercise the following:

• Right to access: Request a copy of all personal data the platform holds about you.
• Right to rectification: Ask for corrections to inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention requirements.
• Right to restriction: Limit how the platform processes your data in certain situations.
• Right to portability: Receive your data in a structured, machine-readable format.
• Right to object: Oppose data processing based on legitimate interests or marketing purposes.

Changes to This Policy

Betwinner reserves the right to update this privacy policy at any time. The platform will notify users of significant changes through email or on-site announcements. Furthermore, the revision date at the top of the document always reflects the latest version. Continued use of the platform after changes constitutes acceptance. Therefore, regular review of this policy is recommended.

Contact Information

Users with questions about this privacy policy can reach the data protection team through several channels. Live chat and email support operate 24 hours a day, seven days a week. Additionally, phone support is available for urgent data-related inquiries. The team aims to respond to all privacy requests within 30 days.

Betwinner treats data protection as a fundamental part of its operations. The platform continuously invests in security technologies and compliance measures. Above all, user trust depends on transparent and responsible data handling. By maintaining strict standards, Betwinner ensures that your personal information stays safe.